What currency are the prices do I see in the site?
We want everyone to be able to purchase our products and services with as much ease possible, that's why our site allows you to choose between AUD, USD, CAD, EUR and GBP. To select your currency click the dropdown box in the top left corner of our website.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Our average shipping time is 4-10 business days domestically (in Australia), but please allow up to 15 business days for international shipping.
Yes, tracking numbers will be updated after your order has shipped. if you do not get a tracking number within 24 hours of purchase a product of ours email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com . If the given address is wrong we can change the address to the correct one within 48 hours. No refund will be given after the 48 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 4-10 business days domestically (in Australia), but please allow up to 15 business days internationally.
I have a question that wasn't answered, can you please help?
Absolutely! We want to make your experience with us is the easiest it can be. Please, send us an email to firstname.lastname@example.org so we can assist you in any way we can.
Please Note: We do receive a large number of emails, If you wish to get a prompt response please attach your order number (if you have one) and address the problem clearly or message us on Instagram or Facebook @ Lashes by Sophie.